"There is always space for improvement, no matter how long you've been in the business."
Oscar De La Hoya
Our Point of View
"The world hates change, yet it is the only thing that has brought progress", is a famous quote of Charles Kettering. We from GMP Consulting couldn't agree more with this quote. Change comes largely through the pursuit of improvement - the deep rooted belief that things could be done in a better way. Without doubt, our drive for continious improvement has shaped our modern world and it will continue to do so.
Business is tough and is moving at lightning speed. Whether you are a startup, musician, engineer, grocery or financial institution: deep down we all know that customers are the only reason for our existence. These customers are demanding more and expect quicker and excellent service. The ones that do not listen to their customers will be out of business soon. You just cannot assume that your employees will embrace whatever change is coming to them, or that you will keep your customers because you have been successful in the past. Competitors are aggressive and they can rapidly take advantage from your lack of improving customer experience, increasing efficiency or driving out unnecesary cost and bringing innovation.
We firmly believe that understanding your customer and how they interact with your business directly and indirectly is critical in driving improved value, repeat business and longevity of relationship. Without change, there will be no progress. If you always do what you've always done, you'll always get what you've got. It does not necessarily mean big changes and keeping your eyes from the ball. Sometimes a small change can lead to a big difference. As long as you make sure that your organization is working in the most effective and efficient manner to help you accomplish your mission and bring customer value.
What ever you do, always think about what sets your product, service and company apart from your competitors and what value do you provide that is different than the alternatives. There is so much potential for improvement that it cannot be ignored.